Office Policies

Our highly trained team is here to serve you. Call our Alameda, Oakland, or Pleasanton pediatric dental offices with any of your questions or to schedule an appointment.

We are open during the following hours:
Monday – Friday: 7:40 a.m. – 5:00 p.m.
Saturday: 8:00 a.m – 1:00 p.m. (OAKLAND location only)

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services.

Many insurance plans state that you will be covered “up to 80% or 100% of services,” but they do not clearly specify the local usual and customary fee schedule, annual maximums, waiting periods, or other limitations to your insurance benefits, and therefore may pay much less than expected for services. We encourage you to work with your insurance company regarding the details of your plan, as some of the services provided may not be covered under the terms of your insurance policy. You are fully responsible for all payment regardless of individual insurance plan reimbursement rates.

We are now contracted with:

  • Aetna (under Dental Alliance Health Group)
  • Assurant
  • Cigna – Dental Savings Program only
  • Delta Dental – Premier and PPO
  • Metlife – Pleasanton and Oakland offices only
  • Principal
  • United Healthcare

If you have any questions, our staff is always very happy to help you! Contact our office for more information.